Retail Service

Customer service

Full-service for retail

We are an international manufacturer of integrated lighting solutions for the retail industry, and we offer our customers a comprehensive service package. From consultancy to implementation, to reliable support – with us, everything comes from a single source. We will be by your side from planning to installation and beyond!

Discovering light: consultancy

Our light consultants analyse your lighting situation during an initial discussion in person. In the case of new builds, we can support you in selecting a light solution which is tailored to meet your needs. For existing lighting concepts we can identify potential for improvements such as cost savings, and develop new suggestions that are aligned with your preferences. In addition, customers have the opportunity to discover the various light scenarios our products offer, in our showroom.

Designing light: planning

Our planning team will create an appropriate lighting concept for you, including all the documents required for your project. In this process, we perform an in-depth review of opportunities for optimisation with respect to goods presentation, customer guidance and the promotion of sales. In creating a fully integrated lighting concept, not only do we take into account changing product ranges, but also the variety of light sources; from shelving and refrigerated display units to ceiling-mounted lights. We guarantee maximum quality and profitability with respect to brightness, functionality, light distribution, light colour and energy efficiency. To support your company’s decision-making, we demonstrate light effects in a digital room presentation.

Sparking light: assembly

Our next step is to carefully and expertly install your selected products. We provide this entire service ourselves, or in collaboration with your in-house assembly partner. We will be happy to provide the plans required for precise positioning, alignment and installation of the lights. Before commissioning there is a joint acceptance process during which we check the functionality and performance of the lighting concept, and the actual conditions.

Unfolding light: support

Our team will also continue to be at your side offering rapid and reliable assistance, should any questions arise on-site or after commissioning. In order to guarantee optimum illumination of your sales areas and goods in the long term, the right orientation is essential – particularly in flexible sales areas. We will be happy to support you even after the project is completed. On request, our Skyworkers will of course be happy to train you and your team so that you can set up your own spotlights in future. We will be at your side, from planning to installation and beyond!